If you are running late for your scheduled appointment, always call or text to let us know. We understand that unforeseen events happen & we can usually accommodate a 5-10 minute delay. Beyond that, you’ll be asked to reschedule your appointment.

We require a deposit at the time of booking, which we apply to your total service cost. Failure to give proper notice when canceling, rescheduling, or changing your appointment may result in the forfeiture of your deposit (see Cancellation Policy below). We do not offer refunds for services rendered. If you’re unhappy or have concerns about a service you received, please reach out within 48 hours & we’ll do our best to resolve the issue.

We accept Cash, Checks, Visa, MasterCard, American Express, Discover & Debit cards.

We want to give each client the time & attention they deserve. We understand that sometimes adjustments are necessary & emergencies happen. If you must cancel, reschedule, or change the service(s) booked—for instance, if you book a Balayage service but only get a gloss—we kindly ask for 48 hours' notice. Please understand that we set aside an appointment especially for you, which means we reserved space & a stylist for your appointment.

Failure to give 48 hours’ notice will result in a cancellation fee of 50% of the service(s) booked. In the event of a “no-show,” the card on file will be charged 100% of the service(s) booked. Missed appointments are hard on our staff & leave other guests waiting. Thank you for understanding that these policies allow us to fill missed appointments & offer services to all of our clients.